Comments on: Snapture Now in the App Store http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/ Learn how to use, hack and mod the Apple iPhone, iPad & iPod touch Tue, 14 Feb 2012 00:11:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: LC http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-235292 LC Wed, 23 Sep 2009 19:34:36 +0000 http://www.appleiphoneschool.com/?p=19438#comment-235292 Here's a copy of the email I've sent, maybe its usefull for anybody with the same problem. - Dear Snapture, I've just got your email regarding the refund procedure for jailbreak customers. This is great news and i am very happy you haven't forgotten us. However, there still is a slight problem. I'm sure you are aware that snapture only works on firmware 3.1, but at the moment there still is no new jailbreak for windows machine users available. So this leaves me kind of stuck with your refund procedure. I did buy the new version through the iTunes appstore. But i am unable to install it to the iPhone as it requires firmware 3.1, and i am running 3.0, because like your great app, there are still many more that did not make it in to the appstore and still require a jailbreak. So i am unable to activate snapture on my phone at this moment. I will wait for the new jailbreak for windows machines to become available, and then upgrade to firmware 3.1 for the iPhone. After that i can start using your great app once more. But in the meantime i cannot finish your refund procedure, and you state that the refund is for a limited time only. I hope you have some advice for me how to proceed now. And since you yourself started as a jailbreak app I'm sure you will not require your loyal first customers to give up all the great other jailbreak apps in order to qualify for this refund of your new official app. I've included the requested info for the refund procedure should you need it below. Best regards, LC, The Netherlands Here’s a copy of the email I’ve sent, maybe its usefull for anybody with the same problem.

-
Dear Snapture,

I’ve just got your email regarding the refund procedure for jailbreak customers.
This is great news and i am very happy you haven’t forgotten us.
However, there still is a slight problem. I’m sure you are aware that snapture only works on firmware 3.1,
but at the moment there still is no new jailbreak for windows machine users available.
So this leaves me kind of stuck with your refund procedure. I did buy the new version through the iTunes appstore.
But i am unable to install it to the iPhone as it requires firmware 3.1, and i am running 3.0, because like your great app,
there are still many more that did not make it in to the appstore and still require a jailbreak.
So i am unable to activate snapture on my phone at this moment.
I will wait for the new jailbreak for windows machines to become available, and then upgrade to firmware 3.1 for the iPhone.
After that i can start using your great app once more.
But in the meantime i cannot finish your refund procedure, and you state that the refund is for a limited time only.
I hope you have some advice for me how to proceed now.

And since you yourself started as a jailbreak app I’m sure you will not require your loyal first customers to give up
all the great other jailbreak apps in order to qualify for this refund of your new official app.

I’ve included the requested info for the refund procedure should you need it below.

Best regards,
LC, The Netherlands

]]> By: LC http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-235291 LC Wed, 23 Sep 2009 19:30:59 +0000 http://www.appleiphoneschool.com/?p=19438#comment-235291 I've just received a email from snapture regarding a refund for the official iTunes appstore version of Snapture. Go to the following site for more info. http://www.snapturelabs.com/letter1.html However i am unable to complete the requested steps since i have not upgraded to firmware 3.1 for the iPhone. I did email them about this problem and am awaiting there response. I’ve just received a email from snapture regarding a refund for the official iTunes appstore version of Snapture.

Go to the following site for more info.

http://www.snapturelabs.com/letter1.html

However i am unable to complete the requested steps since i have not upgraded to firmware 3.1 for the iPhone. I did email them about this problem and am awaiting there response.

]]> By: LC http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234627 LC Tue, 22 Sep 2009 09:46:05 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234627 I've found the following on iPhonehacks.com to a similar question there: "We checked with the good folks at Snapture about your question and they've promptly responded with the following comment: We are always going to do what's best for our customers, but unfortunately AppStore is out of our control. Apple has only given us 50 coupons for the press, that won't suffice for our jailbreak customers even if we wanted to give it to them. But rest assured that we're going to do everything we can for our loyal customers over. The team is figuring out how we can help our old customers. We will let you know soon." I guess they are working on the problem. for now I'll wait and see. I’ve found the following on iPhonehacks.com to a similar question there:

“We checked with the good folks at Snapture about your question and they’ve promptly responded with the following comment:

We are always going to do what’s best for our customers, but unfortunately AppStore is out of our control.

Apple has only given us 50 coupons for the press, that won’t suffice for our jailbreak customers even if we wanted to give it to them.

But rest assured that we’re going to do everything we can for our loyal customers over. The team is figuring out how we can help our old customers. We will let you know soon.”

I guess they are working on the problem. for now I’ll wait and see.

]]> By: mattyb123 http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234599 mattyb123 Tue, 22 Sep 2009 07:01:44 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234599 Snapture looks like it has been removed from Cydia because if you search then it doesn't show. Unless you already have it installed, then it will show that it has been installed from Unknown. I would try emailing the developers and see what they have to say! Snapture looks like it has been removed from Cydia because if you search then it doesn’t show. Unless you already have it installed, then it will show that it has been installed from Unknown. I would try emailing the developers and see what they have to say!

]]> By: SiLeNtKiLLa http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234532 SiLeNtKiLLa Tue, 22 Sep 2009 02:22:14 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234532 I too purchased the jailbroken version and curious as to what happens for us. I too purchased the jailbroken version and curious as to what happens for us.

]]> By: tomcrown1 http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234491 tomcrown1 Mon, 21 Sep 2009 22:49:33 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234491 Cydia is broken I have the same problem. Try Rock your Phone it has the same items as Cydia except it is quicker. Cydia is broken I have the same problem. Try Rock your Phone it has the same items as Cydia except it is quicker.

]]> By: Chris http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234462 Chris Mon, 21 Sep 2009 21:42:39 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234462 That is what I did. I am still on 3.0.1...and don't plan on upgrading to 3.1 anytime soon...so I purchased this app in iTunes. Now it just sits in my apps and doesn't sync...all I get is the message telling me that this app couldn't sync because 3.1 software is required. That is what I did. I am still on 3.0.1…and don’t plan on upgrading to 3.1 anytime soon…so I purchased this app in iTunes. Now it just sits in my apps and doesn’t sync…all I get is the message telling me that this app couldn’t sync because 3.1 software is required.

]]> By: LC http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234456 LC Mon, 21 Sep 2009 21:38:45 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234456 I bought this on cydia for $7.99. Does this now mean no more updates for me because they will only update the itunes store one ? Do i have to buy it again ? i hope not it was a really nice app, but i think I've paid enough for it already. I bought this on cydia for $7.99.
Does this now mean no more updates for me because they will only update the itunes store one ? Do i have to buy it again ? i hope not it was a really nice app, but i think I’ve paid enough for it already.

]]> By: Hodges http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234455 Hodges Mon, 21 Sep 2009 21:37:39 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234455 I just bought Snapture on my iPhone. Did not have to use a pc. Just had to type in the whole app name and search. I just bought Snapture on my iPhone. Did not have to use a pc. Just had to type in the whole app name and search.

]]> By: mattyb123 http://www.appleiphoneschool.com/2009/09/21/snapture-now-in-the-app-store/comment-page-1/#comment-234446 mattyb123 Mon, 21 Sep 2009 20:46:21 +0000 http://www.appleiphoneschool.com/?p=19438#comment-234446 Good to know! I'll be buying when I get on my computer tomorrow Good to know! I’ll be buying when I get on my computer tomorrow

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