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Snapture Giving Free App Store Upgrade to Jailbreak Customers

September 23, 2009 by
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Comments

  1. David Patrick says
    September 23, 2009 at 6:19 pm

    Here is the problem, I cant use it causae I am on 3.01 FW 3GS thus I cant get the app to work unless I have 3.1 which I wont do till there is a Jailbreak or an app that will fake out the FW to make it think its on 3.1 safely

    Annyone have any ideas

    Thanks all

    • tomcrown1 says
      September 23, 2009 at 6:44 pm

      I am in the same boat. I may not get the rebate since I cannot run snapture on 3.01 bummer. Question can it be possible that 3gs cannot be jailbroken???

  2. LC says
    September 23, 2009 at 6:50 pm

    Here’s a copy of the email I’ve sent, maybe its useful for anybody with the same problem.

    –
    Dear Snapture,

    I’ve just got your email regarding the refund procedure for jailbreak customers.
    This is great news and i am very happy you haven’t forgotten us.
    However, there still is a slight problem. I’m sure you are aware that snapture only works on firmware 3.1,
    but at the moment there still is no new jailbreak for windows machine users available.
    So this leaves me kind of stuck with your refund procedure. I did buy the new version through the iTunes appstore.
    But i am unable to install it to the iPhone as it requires firmware 3.1, and i am running 3.0, because like your great app,
    there are still many more that did not make it in to the appstore and still require a jailbreak.
    So i am unable to activate snapture on my phone at this moment.
    I will wait for the new jailbreak for windows machines to become available, and then upgrade to firmware 3.1 for the iPhone.
    After that i can start using your great app once more.
    But in the meantime i cannot finish your refund procedure, and you state that the refund is for a limited time only.
    I hope you have some advice for me how to proceed now.

    And since you yourself started as a jailbreak app I’m sure you will not require your loyal first customers to give up
    all the great other jailbreak apps in order to qualify for this refund of your new official app.

    I’ve included the requested info for the refund procedure should you need it below.

    Best regards,
    LC, The Netherlands

  3. Sudre says
    September 23, 2009 at 8:17 pm

    I am in the same situation… I also sent an e-mail to the Snapture team…

  4. frag says
    September 24, 2009 at 2:47 am

    Guys, you do realize you could still just DOWNLOAD the Snapture app so you’ll have it once you upgrade to 3.1.

  5. LC says
    September 24, 2009 at 6:32 am

    I’ve got a response from snapture with a link to a new FAQ with the following information:

    1. Why is Snapture Labs giving a Free upgrade to its customers?

    Moving to the AppStore was a giant undertaking for us. We want to make sure that we continue to meet the camera improvement needs of our legacy customers. Given our ability to support multiple product versions is limited, we want to encourage everyone to get onto firmware 3.1 and enjoy the highest quality Snapture product we have ever produced.

    2. Why are you limiting the free upgrade redemption to one week?

    The Snapture Labs team is smaller than most would imagine. Constantly refunding people will drain our time from any future development. This is why we plan to do a “refund marathon” session after we receive everyone’s upgrade requests. For this reason, we’re limiting the Free upgrade to one week only.

    3. Why do you want my UDID/Identifier?

    We use your UDID/Identifier to verify that you actually made a purchase on AppStore when requesting a refund.

    4. What about the old Snapture? Can I still get it? Purchase it?

    We do not currently support, maintain or host older versions of Snapture. We cannot email you binaries. If you still insist on finding an old copy of Snapture, then Google is your friend. Our best wishes to you.

    5. But Wait! I am on older iPhone firmware 3.01 or below, and I cannot upgrade to 3.1 yet. Can I still benefit from this upgrade?

    Please send an email to upgrade_alert@snapturelabs.com so we can contact you when it is possible for the jailbreak community to safely upgrade to 3.1 firmware. Feel free to use the red contact button on the left.

    After you are notified of the upgrade availability, you will have two weeks of time to upgrade and install Snapture. After that, we will do a final round of “refund marathon session” to terminate this upgrade program.

    – you can find this info on http://www.snapturelabs.com/xfaq.html

    And this is the response I’ve got after I emailed them at the upgrade_alert@snapturelabs.com adres:

    Thanks for contacting Snapture Labs in regard to alerts to Snapture
    upgrades. Please read the following very carefully.

    You will be contacted once there is a safe method to upgrade to 3.1 FW
    on your jailbroken phone. After that, we will open a 2 week period
    when you can upgrade to Snapture on AppStore, and we will refund you
    the cost of this upgrade via either Paypal or Google Checkout.

    In the mean time, we will not open/read any emails sent to this
    address. If you have questions, please email info@snapturelabs.com.
    This mailbox exists soley so we can collect the list of customers that
    have issue upgrading to 3.1.

    Again, do not expect to reply from this mailbox. We will contact you
    when the tools are ready for you to upgrade.

    Best of luck. We look forward to having you as a customer on AppStore soon.

    Best,
    The Snapture Team

  6. exNewt says
    September 24, 2009 at 10:33 am

    I can’t update as 3.1 “breaks” Exchange Activesync security.

  7. Snapture Labs says
    September 24, 2009 at 8:47 pm

    Dear Snapture Customers,

    We hear ya.

    The team has discussed the 3.0 customer situation and came up with a way to address your concerns.

    We’ve updated our FAQ page to reflect this. Please visit the link for details.
    http://www.snapturelabs.com/xfaq.html

    Best,
    The Snapture Team